Student Policies

Policy Statement

We are committed to promoting equality of opportunity, eliminating unlawful discrimination, and fostering an inclusive learning and working environment for all learners, staff, and stakeholders.

Scope

This policy applies to all staff, learners, contractors, partners, and visitors engaged with our training programmes.

Legal Framework

Aligned with:

• Equality Act 2010 (UK reference)
• Malaysian Employment Act 1955
• Human Rights Commission of Malaysia Act 1999

Our Commitments

• Provide equal access to learning regardless of race, gender, religion, disability, age, marital status, or any protected characteristic.
• Make reasonable adjustments for learners with disabilities or additional needs.
• Provide fair recruitment, assessment, and progression opportunities.
• Promote cultural sensitivity and respect.

Responsibilities

• Management: Ensures implementation and annual review.
• Trainers/Assessors: Apply inclusive teaching practices.
• Learners: Treat others with respect and avoid discriminatory behaviour.

Reporting Discrimination

Any learner or staff member may report incidents confidentially to the Programme Manager for investigation.

Statement of Commitment

We are committed to ensuring the health, safety, and well-being of all learners, staff, and visitors in line with the Occupational Safety and Health Act (OSHA) 1994 (Malaysia).

Responsibilities

• Management: Creates safe training environments, ensures risk assessments.
• Trainers: Maintain safe classrooms, report hazards.
• Learners: Follow safety guidance and report unsafe situations.

Key Areas

• Fire safety and emergency procedures
• First aid availability
• Safe use of training equipment
• COVID-19 and communicable disease protocols
• Incident reporting and documentation

Risk Assessment

Regular assessments conducted for:

• Classrooms
• Online delivery platforms
• Practical activities
• Field visits (if any)

Accident Reporting

All accidents must be recorded and reviewed to prevent recurrence.

Policy Statement

We aim to resolve concerns fairly, promptly, and transparently at the lowest level possible.

Who Can Complain

Learners, staff, partners, or external stakeholders.

Procedure

Confidentiality & non-retaliation

Complainants are protected from retaliation, and information is kept confidential.

Purpose

To protect personal data collected from learners, staff, and partners and ensure compliance with GDPR principles and Malaysia’s PDPA 2010.

Data We Collect

• Personal identification information
• Academic records
• Assessment results
• Attendance data

Data Usage

Data is used for programme administration, reporting, quality assurance and regulatory compliance.

Principles

We commit to:

• Lawful and transparent processing
• Limiting data to what is necessary
• Ensuring accuracy
• Secure storage and restricted access
• Retention only for required durations

Storage & Security

• All digital data stored on encrypted systems.
• Hard copies secured in locked cabinets.
• Limited access for authorised personnel only.

Rights of Data Subjects

Learners have rights to access, correct, request deletion, and restrict processing of their personal data.

Data Breach Process

Any breach must be reported immediately to the Data Protection Officer (DPO), documented, and addressed within 72 hours where applicable.